Privacy Policy

LLnet Inc. (“LLnet Inc.”, “we”, “us”, or “our”) is a Canadian technology company incorporated in the Province of Ontario and operated by Craig Bondy. This Privacy Policy describes how we collect, use, and protect information when you visit llnet-inc.ca or use any product operated by LLnet Inc., including Presaga, Ai Page Tool, Dealer Boss, My Resume Robot, and AI Rental Tool (collectively, the “Services”). Work we do for clients (IT support, network installation and hosting) is covered by a written quote or agreement, which sets out how client data is handled; this policy covers personal information collected through this website and our products.

Data residency at a glance

LLnet Inc. runs its infrastructure in Canada. Application servers, databases, files and backups are hosted in Canada, our self-hosted analytics is Canadian, our mail platform is Canadian, and our identity provider is Canadian. Some service providers we use may process information outside Canada; for example, Stripe processes limited payment metadata (see Sections 3 and 9). My Resume Robot’s privacy policy names the providers that product uses.

1. Information we collect

We collect only the information needed to deliver and improve the Services.

• Account information. Name, email address, organization, and credentials you supply when registering for an account on any of our Services.
• Payment information. When you purchase a paid plan, payment is processed by Stripe, Inc. (“Stripe”). LLnet Inc. never stores full payment card numbers or CVV codes on its own systems. Stripe provides us with a transaction ID, the last four digits of the card, the card brand, and billing region for our records.
• Usage data. Pages you visit, features you use, timestamps, IP address, browser type, and referring page. We use a self-hosted instance of Umami Analytics operated on our own Canadian infrastructure — no third-party analytics cookies are placed, and the analytics data stays on our own servers in Canada.
• Content you provide. Files, documents, prompts, and configuration you submit to any Service in the course of using it.
• Support communications. The contents of any email, contact-form submission, or support ticket you send us.
• Enquiries and quote requests. What you send us when you ask about our services, such as your name, email address, phone number if you give one, location, and a description of the work. When you send the quote form on this site, the message is emailed to our sales mailbox through our own mail server in Canada, together with your IP address and the time it was sent. The website does not keep a copy of the message and does not send it to any third-party form service. (Like any web server, ours also logs each request itself, as described in Section 5.) If sending fails, the page tries to open your own email app with the message filled in, and shows the same text so you can copy it into any email.

2. How we use information

• To provide, operate, maintain, and improve the Services.
• To process payments, send receipts, and prevent fraud (through Stripe).
• To respond to support requests and communicate about your account.
• To respond to enquiries and quote requests and keep a record of them, and, as overall totals only, to see where enquiries come from. We do not add anyone to a mailing list because they sent a quote request.
• To detect, investigate, and prevent security incidents and abuse.
• To comply with legal obligations, including Canadian and Ontario tax and corporate law.

We do not sell personal information. We do not use customer content to train third-party AI models.

3. Third-party processors

LLnet Inc. uses a small number of carefully chosen service providers to operate the Services:

Each of these processors handles only the data necessary for its function and is bound by its own published privacy and security commitments.

4. Cookies

We use a small number of strictly-necessary cookies — primarily for authentication and session management on individual Services. We do not place advertising or cross-site tracking cookies.

Our self-hosted Umami analytics is configured to operate without any tracking cookies and without sending data to third parties. It also honours your browser’s Do Not Track setting.

5. Data retention

• Account data is retained for as long as your account is active and for a reasonable period afterward to handle billing, tax, and dispute obligations.
• Payment records are retained for seven (7) years to satisfy Canada Revenue Agency record-keeping requirements.
• Quote requests and enquiries, including the IP address and time the quote form adds to each message, are kept in our mailbox for as long as needed to respond to you and to keep reasonable business records. You can ask us to correct or delete the details you sent (see Section 7).
• Server logs are retained for up to ninety (90) days for security and incident-response purposes.

6. Security

LLnet Inc. operates its own infrastructure inside Canada. Servers are hardened with non-default SSH ports, key-only authentication, automatic security updates, fail2ban, and a centralized OIDC identity provider (Authentik, self-hosted in Canada). TLS is enforced for all customer-facing endpoints. Per-application backups run nightly and are replicated to a second server inside Canada.

No system is perfectly secure. If you become aware of a vulnerability, please report it to security@llnet-inc.ca.

7. Your rights

If you are located in Canada, the European Economic Area, the United Kingdom, California, or another jurisdiction with comparable privacy law, you have the right to:

• Request a copy of the personal information we hold about you.
• Request that we correct inaccurate information.
• Request deletion of your account and associated personal information (subject to retention obligations above).
• Withdraw consent for any processing that relies on consent.
• Lodge a complaint with your local data-protection authority (in Canada, the Office of the Privacy Commissioner).

To exercise any of these rights, email privacy@llnet-inc.ca.

8. Children

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have done so, contact us and we will delete it.

9. International transfers

LLnet Inc. hosts its servers and stores files in Canada. Some service providers we use may process information outside Canada. For example, Stripe may process limited transaction metadata (card brand, last four digits, billing region, transaction ID) on infrastructure outside Canada to authorize and settle payments, your browser requests web fonts directly from Google, and My Resume Robot’s privacy policy names the providers that product uses. Where such a transfer occurs, we rely on the provider’s published contractual safeguards (including standard contractual clauses where applicable) to protect the data.

10. Changes to this policy

We may revise this Privacy Policy from time to time. When we do, we will update the Effective date at the top and, for material changes, notify account holders by email and via an in-product notice at least fourteen (14) days before the change takes effect.

11. Contact

LLnet Inc. Cochrane, Ontario, Canada Email: privacy@llnet-inc.ca General: hello@llnet-inc.ca