Services · IT support
Small-business IT support, without the full-time hire.
Reliable help for offices and small teams, remote or on-site, from one experienced technician who learns your setup, writes it down, and is the person you deal with.
What you get
The day-to-day work of keeping an office running.
Devices
Computers and devices.
Setup, repair, upgrades and replacement planning for desktops, laptops and printers.
Network
Network and Wi-Fi health.
Help keeping the router, switches, Wi-Fi and internet connection stable and secure. Craig has run a wireless ISP since 2006, so we know what to ask your provider when the problem is theirs.
Email & accounts
People come and go cleanly.
Business email set up and migrated, accounts created and removed properly as staff change, and passwords managed in one place.
Backups
Backups that are checked.
A backup nobody has checked is a hope, not a plan. We set up backups and check them.
Security
The basics, done properly.
Updates and patching, multi-factor authentication, firewall and VPN setup, and sensible defaults that stop the common problems.
Remote & on-site
Fixed from here, or there.
Most day-to-day issues are fixed remotely, wherever you are in Canada. When hardware, cabling or Wi-Fi needs hands, we come to you within our on-site service area, and elsewhere by arrangement.
Who it is for
Who we work with.
How it works
What to expect.
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Step 1
Review
We look at what you have: devices, network, email, backups, and who has access to what.
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Step 2
Stabilize
Quick wins first: updates, working backups, and anything likely to fail.
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Step 3
Document
A short record of your setup, so it is easier for you or the next person to pick up.
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Step 4
Support
Get in touch when something needs attention. Most things are fixed remotely, and within our on-site area we come to you when hands are needed.
Questions
Common questions.
Do you work remotely or on-site?
Both. Most day-to-day issues are fixed remotely, wherever you are in Canada. We come on-site in our local area when hardware, cabling or Wi-Fi needs hands, and farther afield by arrangement.
Can you take over from our current IT person or provider?
Yes. We start by reviewing what is in place and what is missing, then agree on what you want us to help with.
Do I need a support contract?
You do not need one. We work as needed: get in touch when you need help, and larger projects get a written quote.
What does it cost?
It depends on the size of your setup and the work involved. Tell us about it and we will send a written quote.
Where we work
Based in Northern Ontario, available across Canada.
Local
Based in Cochrane, Ontario. Local on-site work, all within a two-hour drive of Cochrane, including:
Available across Canada
Available for work anywhere in Canada. Support, consulting, website work and hosting can be done remotely. On-site jobs much farther afield can be arranged, and have been done before.
Next step
Tell us about your setup.
A few lines about your office and what is bothering you is enough to start. We will reply with questions or a written quote.